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Box Status

Space Used Inaccurate

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Ben

Box is telling me that I am using 9.1 GB of my 10 GB. But the actual size of my files is much less.

I see other posts in this forum mention there is a script you all can run on your end to fix my account. Can you please fix mine?

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4 comments

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  • Raight

    The issue you're describing where Box is showing a higher storage usage than the actual size of your files is a known problem that many Box users have encountered. It's likely due to the way Box calculates storage usage, which may include file versions, cached data, or other metadata in addition to the actual file sizes.

    • Clear Cache and Trash: Box's storage usage  calculation may include cached data and files in the trash. Try clearing your cache and emptying the trash to see if that reduces the reported storage usage.
    • Check for Duplicate Files: Box may be counting duplicate files or multiple versions of the same file towards your storage usage. Use Box's search or filtering tools to identify and remove any duplicates.
    • Contact Box Support: If the issue persists, your best option is to contact Box support directly. They have access to tools and scripts that can analyze and potentially fix storage usage discrepancies in your account.

    When contacting Box support, provide them with details about the discrepancy between the reported storage usage and the actual file sizes. They may ask you to run some diagnostic tools or provide additional mysedgwick walmart information to help troubleshoot the issue.

    Please note that while I cannot directly fix this issue for you, I'm happy to provide any further guidance or clarification regarding the potential causes and workarounds for this storage usage discrepancy in Box.

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  • Ben

    Thanks, I have emptied the trash.  I also see this same storage problem on multiple computers in multiple browsers so it does not look to be cache related.

    How do I contact Box support? I see there is a page here about contacting support : https://support.box.com/hc/en-us/articles/360043693474-Box-Product-Support. However I do not see any chat option, so I guess there are no people available to chat at the moment, do I just need to keep coming back and hope to find someone available to help?

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  • Rona

    Hi Ben, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

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  • Ben

    Thanks! Can confirm storage looks accurate now.

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