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Julie igarashi

• May 17, 2024 15:09

Hello. I signed up for a trial subscription last month and just received notification that my payment for the next month has been processed. I would like to move to a personal account that is less expensive or cancel my account. In the business admin section of my account, I see an option to cancel my subscription, but, the alert message says I will not be able to access my account after May 17, 2024. I've already paid for this month! Please confirm that if I cancel today, I will have access to files until June 17, 2024. And if there is an alternative to the $60 monthly business license for personal use. Thank you! 

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  Rona

  • May 17, 2024 20:06

  Hi Julie,  

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you need additional assistanace. 

  We'd love to further assist!

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