please cancel my account

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Rosalind Halton

• May 21, 2024 06:09

I have been charged $756 for consulting one file. I will not use it again. Please cancel and return the sum. 

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  Rona

  • May 21, 2024 21:54
  • Edited

  Hi Rosalind,

  Welcome to Box Community and glad to assist! 

  Your account says you're subscribed on a free individual account. 

  Deleting an Individual Account

  Note

  You cannot cancel an individual (personal, free) account. You can only delete it.

  1. Click your account avatar in the upper right, and then select Account Settings.
  2. In the Account Details section, click Permanently Delete Account.
  3. Click Okay to confirm and complete the process.

  Deletion will not happen immediately, but will take a short amount of time.

  Meanwhile, if you are referring to your alternate Box account. Please follow the steps in this article according to your Box plan or go ahead and email cancel@box.com.

  Thanks for posting!

   

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