Identity Provider Missing - Duo Mobile

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Box Admin

• May 21, 2024 19:02

Hello All,

I am trying to setup Duo Mobile SSO in our Box Admin User Settings, but the SSO is not working.

Also it seems like I cannot change my Identity Provider. In the past I setup ADFS for other services and it worked. I am not sure if this needs to be changed to Okta, OneLogin, or some other option.

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  Rona

  • May 22, 2024 20:34

  Hi there, 

  Welcome to Box Community and glad to assist!

  To setup your SSO with Box, you can use the Box SSO Setup Support Form to have Box help you set up SSO.

  Upload your IdP's SSO metadata file, use the Box SSO Setup Support Form to have Box help you set up SSO then click Submit.

  Hope it helps! 

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  Box Admin

  • May 22, 2024 21:10

  Hello Rona,

  Thank you, but I need to open a support request. This looks like it was incorrectly configured and we need to change the Identity ID as it is failing to authenticate.

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