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Adding Box for Office could not be verified

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Johnathan Lopez

Hello, I have a user with a box error not allow her to open Box for Office and edit via Microsoft Word.

The image below is what is displayed when we try installing Box for Office on the web portal of box applications

Troubleshooting steps we have completed:

1. Unistall Box for Office and Box Tools - Restart and Re-install

2. We have removed Box applications from the web portal and added them back, but Box for Office will not verify.

3. It works via another profile on Chrome so we know the Box for Office is working, but for some reason it will not verify on any of the Chrome profiles.

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2 comments

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  • Rona

    Hi Johnathan, 

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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  • Troy H

    Rona-

    It would be helpful if the solution was posted on the community board. This question is marked as "completed/solved" but left unanswered to everyone else facing the same issue.

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