Incorrectly out of storage
Answered
My account tells me that I am out of storage although only half of my storage is actually used.
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Hi there,
Welcome to Box Community and glad to assist!
Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.
Please keep in mind the following information about storage calculations:
- Trash is excluded from your overall storage calculation.
- If you are collaborating with another user in a folder they own, the storage is calculated only as part of the owner's account and will not count toward your storage calculation.
Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.For reference, you can visit this article.Thanks for posting! -
Thank you for the article which helped me understand the problem. However, it does not give me a solution. The article says my storage calculation should be updated in 24 hours, but this problem has been on-going for a month for me.
I've heard there is a script that can update the storage calculation. Can you run the script for me?
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