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3 comments

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  • Rona

    Hi there,

    Welcome to Box Community and glad to assist!

    Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.

    Please keep in mind the following information about storage calculations: 

    • Trash is excluded from your overall storage calculation.
    • If you are collaborating with another user in a folder they own, the storage is calculated only as part of the owner's account and will not count toward your storage calculation.
    Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
     
    For reference, you can visit this article. 
     
    Thanks for posting!
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  • Box User

    Hi,

    The size of the backed up files does not reach 10 GB but displays 49.9 GB occupied out of 50 GB. Trash is empty and almost 24 hours have passed since the small files were uploaded.

    Is this normal behavior?

    Thanks

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  • Box User
    • Edited

    Hi, My storage says is full but the size of files not exceed 10GB. Trash is empty.

    The storage size is not correct.

    Can you inspect what is wrong?

    Thanks

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