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I don't have files in Box and it tells me that I have 7.9 Gigas in use

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julia_quercia

Hello, my account tells me that I have 7.9 Gigs in use and I do not have any files loaded.
Please I need you to solve it.
Thank you

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  • Rona

    Hi Julia, 

    Welcome to Box Community and glad to assist!

    Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.

    Please keep in mind the following information about storage calculations: 

    • Trash is excluded from your overall storage calculation.
    • If you are collaborating with another user in a folder they own, the storage is calculated only as part of the owner's account and will not count toward your storage calculation.
    Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
     
    For reference, you can visit this article. 
     
    Thanks for posting!
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  • julia_quercia

    Hello Rona, thank you but the problem is not solved, the account is still occupied at 7.9 gigabytes, and I do not have any files or folders in my BOX account, nor do I share the account with anyone.
    The save space is empty and 7.9 gigabytes continues to appear occupied, the problem is not just one of visualization, a few months ago I tested it by uploading files, but currently it has been empty for 3 weeks, and the space release is not updated.
    Please provide a solution, it is an issue that needs to be corrected.
    Thank you

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