Storage "Full", but seems innacurate
Answered
How can I resolve this? Storage says I am at 9.6gb of 10.0gb used, but actually have less than 4gb in my account. I deleted all items in the trash and that did nothing. Assistance would be appreciated.
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Hi Brian,
Welcome to Box Community and glad to assist!
Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.
Please keep in mind the following information about storage calculations:
- Trash is excluded from your overall storage calculation.
- If you are collaborating with another user in a folder they own, the storage is calculated only as part of the owner's account and will not count toward your storage calculation.
Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.For reference, you can visit this article.Thanks for posting! -
Sorry. This is not my experience. My account now says it is full and I can't add any additional files. I clearly have about 4gb in storage but it says my account is full. It has been over a week and the aggregates of storage usage has not been updated. Is there someone I can speak to by phone or email to help expedite this issues?
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This issue continues to persist. Is there a phone number I can call to speak to someone about getting a resolution to my incorrect data usage amount? Rona
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