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Out of space

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Nikola

My box account says that I am out of space but looking at all my folders, it seems the count is inaccurate. My storage is empty, ther is no files at my profile

Nikola

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  • Rona

    Hi Nikola, 

    Welcome to Box Community and glad to assist!

    Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.

    Please keep in mind the following information about storage calculations: 

    • Trash is excluded from your overall storage calculation.
    • If you are collaborating with another user in a folder they own, the storage is calculated only as part of the owner's account and will not count toward your storage calculation.
    Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
     
    For reference, you can visit this article. 
     
    Thanks for posting!
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  • Nikola

    Hi, display still shows that there is 7GB of used space in my storage, and there is no a single file anywhere in my profile, and nobody else except me don't use this profile. Please, can you fix this? Thanks in advance.

    Nikola

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