The BOX Invitation Email Has Not Arrived
Answered
I received a new invitation, but the invitation email has not arrived. Could you please check if these email addresses are on the suppression list? If they are, please remove them. Here are the four email addresses:
<personal information-redacted>
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Hello,
To check if email addresses are on a suppression list and remove them, you typically need access to the email service provider’s console or use their API. You can search for the addresses on the suppression list and remove them manually or in bulk, depending on the provider’s options.If you provide the email service you’re using, I can give more specific instructions.
Regards
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Hi Mina,
Welcome to Box Community and glad to assist!
I've investigated our email server logs and it looks like the email addresses was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've manually removed your email from this list, so the user should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from
- box.com
- notify.box.com
- reply.box.com
- track.box.com
It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you; please review this help article: Troubleshooting Issues with Email Notifications.
Thanks for posting!
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