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no space

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marcusschultz

According to my box account I'm using all 10 of my gigs, but I've deleted many files and this isn't true. At this point I'm probably hardly using 1, but I can't get my storage space back. Can someone fix this issue?

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  • DS

    I have exactly the same issue since few days....and no the issue is not fixed.

    They just replied that no pb, even if it show 10 gigs, it is not a problem, just a display...but it is A PROBLEM,

    as I cannot anymore download files

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist!

    Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.

    Please keep in mind the following information about storage calculations: 

    • Trash is excluded from your overall storage calculation.
    • If you are collaborating with another user in a folder they own, the storage is calculated only as part of the owner's account and will not count toward your storage calculation.
    Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
     
    For reference, you can visit this article. 
     
    Thanks for posting!
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  • DS

    Hi Rona,

    I red your article hundred times but it is not the problem.

    No, my account is still showing a wrong Go sizing !!!!! since many days now !!!!! and I cannot download anymore files because this wrong display of Go !!! so please help as you did before, in the past, by solving the issue in my account.

    Thank you very much in advance

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  • marcusschultz

    Same here — no need for sending articles, which I will not read anyway, solve the problem?

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  • DS

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  • DS

    My account display 9,9 Go when in reality, I just checked, I have 2,95 Go !!!! since many days now, then my account cannot accept new/additional files due to this wrong Go sizing

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  • DS

    Rona, in the past, you solved the problem of storage display...(See screen shot)

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  • DS

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