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Verification Emails Not Received

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Akeel Din

I added a new user to out Box and she is not receiving the verification emails (even clicking the re-send does not work). 

I checked in our org's Exchange logs and no emails are received on our servers from box to this user.

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  • Michael Fischer
    • Edited

    Hello, 

    If the new user isn’t receiving verification emails from Box and there’s no trace in your Exchange logs, consider these steps:

    Check Spam/Junk: Ensure the user checks their spam or junk folders.
    Email Filters: Look for any filters that might block emails from Box.
    Suppression List: Verify if the email is on Box’s suppression list and remove it if necessary.
    Contact Box Support: If the issue persists, reach out to Box support for further assistance

    Mypascoconnect

    Regards.

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  • Rona

    Hi Akeel, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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