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2 comments

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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  • Manuel J Santos

    Hello,

    Can someone please run the magic storage amount fixing script described in:

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    "Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts."

    I do not see any way to contact support besides a forum posting. It might also be helpful to include some way for the end-user to initiate this "script" when this kind of thing occurs, to prevent unnecessary effort from the Box support staff.

    Thanks!

    Account ID

    183047219

    Storage Used

    14.1 GB of 50.0 GB
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