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3 comments

  • Rona

    Hi there, 

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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  • Diana Gilbert

    This is a common problem with box... They cant fix it permanently it seems. 

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  • long wo

    Dear Rona. The problem is still there. Could you help check? Longtime ago it happened once, when the technician ran a script at your side to resolve. Thx!

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