delete all the files in my box, clean the trash, still showing 4.6G used

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long wo

• June 17, 2024 18:09

here is the screenshot.

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  Rona

  • June 17, 2024 19:37

  Hi there, 

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting!

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  Diana Gilbert

  • June 17, 2024 22:56

  This is a common problem with box... They cant fix it permanently it seems. 

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  long wo

  • June 24, 2024 18:03
  • Edited

  Dear Rona. The problem is still there. Could you help check? Longtime ago it happened once, when the technician ran a script at your side to resolve. Thx!

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