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  • Rona

    Hi Patt, 

    Welcome to Box Community and glad to assist!

    To change your Box Administrator, you can follow these steps: 

    1. While logged in as your organization's Box account Admin, go to Admin Console > Users and Groups.
    2. Click the Managed Users tab.
    3. Click your Admin account in the list of users (it will have the value Admin in the Role column).
    4. In the Role and Access Permissions section, click Edit.
    5. In the Role field, click the Change Account Admin link.
    6. In the Select Your Role field, select a new role. You can either set yourself to be a Co-Admin, which will allow you to retain some administrative control of the account, or as a general user on the account, which will remove your access to the Admin Console.
    7. In the New Admin field, enter the name of the managed user that will be the new Box account administrator.
    8. Click Save Changes.

    The existing administrator will receive an email notification to verify the change. The admin transfer will not occur until verified by the existing admin.

    (https://support.box.com/hc/en-us/articles/360044194953-Transferring-Admin-Privileges-to-Another-User)

    If you have issues changing your Box Admin, please create a new ticket here. 

    Thanks for posting! 

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