As the current Box admin of a Business or Enterprise account, you can change the Admin role to another managed user account.
Requirements
- This task can be performed only by the current Box Admin for your organization, logged in as the Box Admin.
- The current administrator's email domain, and the email domain of the managed user who will be assigned the Admin role, both need to be verified domains.
- If there are no verified domains, an error will display when trying to transfer admin privileges to another user.
- While logged in as your organization's Box account Admin, go to Admin Console > Users and Groups.
- Click the Managed Users tab.
- Click your Admin account in the list of users (it will have the value Admin in the Role column).
- In the Role and Access Permissions section, click Edit.
- In the Role field, click the Change Account Admin link.
- In the Select Your Role field, select a new role. You can either set yourself to be a Co-Admin, which will allow you to retain some administrative control of the account, or as a general user on the account, which will remove your access to the Admin Console.
- In the New Admin field, enter the name of the managed user that will be the new Box account administrator.
- Click Save Changes.
- The existing administrator will receive an email notification to verify the change. The admin transfer will not occur until verified by the existing admin.
Note
- If your previous admin has left your organization and you do not have access to their Box account, you will need to submit a support ticket to first authorize your request.
- Please refer to Admin Transfer Protocol for Departed Admins for more information.