Used storage is incorrect

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June 19, 2024 21:36

I have deleted quite a few files to free up more space on my box account but the space is not being updated.

I have also deleted the trash can.

Can you help me running the script so the free storage is reflected?

Thanks

Comments

8 comments

Rona

June 19, 2024 21:51
Hi Carlos,

Welcome to Box Community!

I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.

Thanks for posting!
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Carlos Gomez

June 20, 2024 03:50
Thanks for your quick response.
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Miroslav Fečik

June 20, 2024 08:09
Hello I have same problem, zero files but full storage, could you help me please? Thanks.
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Box User

June 21, 2024 14:53
Same problems. Deleted all files 23 days ago. Still in trash (definitevely deleted within 5 days) and no chance to restore it because it seems no space available (10 gb used out of 10 gb) even if I have deleted from trash 50% of files
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Carlos Gomez

June 21, 2024 16:41
Hi Rona,

I haven't been contacted by Product Support yet, and still shows 99% used storage, do I need to open a ticket somewhere else?

Thanks.
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Carlos Gomez

June 24, 2024 20:42
This has been fixed, thanks for your help.
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Box User

June 25, 2024 04:53
I have the same problem, is it possible to fix it also on my side? Thank you very much.
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Box User

June 25, 2024 18:49
I sent my first message 4 days ago but still no answer. It seems all storage used (10gb out of 10gb) but I have deleted quite all files. The few still remained I need to restore but the operation is not possible due to error in storage calculation. Please fix space issue for letting me operate. Thank you
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