Email already used in a box account but not associated with an enterprise
AnsweredTrying to add a managed user, keep getting this error message: "Email already used in a box account but not associated with an enterprise". What do I do from here? The person states they may have a company box account, but have never logged in or used it. How do I get this person access to our box account?
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Hello!
You're trying to add a user to your Box account, but their email is already linked to another Box account not associated with your enterprise. Have the user log in to check account details. Contact Box support to merge or associate the accounts correctly. Re-invite the user once resolved.
Best Regards,
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Hi there,
Welcome to Box Community and glad to assist!
You're unable to add this particular user because the user's email is already linked on an existing account with Box.
(1) Check if the user's email is linked on a Business/Enterprise account. If so, the user should contact his/her Box Administrator to delete the account.
(2) Meanwhile, if his/her existing account is subscribed to a personal free account, please follow the instructions in this article, "Invite Existing Box User" Message When Adding User."
If you have questions, you may create a new ticket and work with Product Support.
Thanks for posting!
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