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Email already used in a box account but not associated with an enterprise

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CTW Team

Trying to add a managed user, keep getting this error message: "Email already used in a box account but not associated with an enterprise". What do I do from here? The person states they may have a company box account, but have never logged in or used it. How do I get this person access to our box account? 

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  • Jeffrey Doss
    • Edited

    Hello!

    You're trying to add a user to your Box account, but their email is already linked to another Box account not associated with your enterprise. Have the user log in to check account details. Contact Box support to merge or associate the accounts correctly. Re-invite the user once resolved.

    Best Regards,

    Summit Health com

     

     

     

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  • CTW Team

    Hello, 

    Thank you for your response. We need more information: what are we looking for under account details? 

    Also, can you send instructions on how to access their account for first time users?

    Thank you!

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    You're unable to add this particular user because the user's email is already linked on an existing account with Box. 

    (1) Check if the user's email is linked on a Business/Enterprise account. If so, the user should contact his/her Box Administrator to delete the account. 

    (2) Meanwhile, if his/her existing account is subscribed to a personal free account, please follow the instructions in this article, "Invite Existing Box User" Message When Adding User."

    If you have questions, you may create a new ticket and work with Product Support. 

    Thanks for posting! 

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