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Almost out of space

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Mark Bach

Could you update my storage calculations?  It shows I am nearly out of space but actually have few files on the system.  It has been this way for several weeks.

 

Thank you

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3 comments

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  • Rona

    Hi Mark, 

    Welcome to Box Community and glad to assist!

    Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.

    Please keep in mind the following information about storage calculations: 

    • Trash is excluded from your overall storage calculation.
    • If you are collaborating with another user in a folder they own, the storage is calculated only as part of the owner's account and will not count toward your storage calculation.
    Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
     
    For reference, you can visit this article. 
     
    Thanks for posting!
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  • Mark Bach

    Storage size is still inaccurate

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  • Mark Bach

    Rona I am still showing out of storage space but that amount is inaccurate

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