No files but 9GB used out of 50GB. 

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Andy Lee

• June 28, 2024 16:13

I have a 50GB account. I deleted all my files and even emptied the trash. But it still says 9GB used out of 50GB. 

Anyway, my request is for you to run the script so that it resets the free space since I have no files stored anyway. Otherwise I will not be able to copy any files at all.

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  Rona

  • June 28, 2024 21:59

  Hi Andy, 

  Welcome to Box Community and glad to assist!

  Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.

  Please keep in mind the following information about storage calculations: 

  • Trash is excluded from your overall storage calculation.
  • If you are collaborating with another user in a folder they own, the storage is calculated only as part of the owner's account and will not count toward your storage calculation.

  Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.

   

  For reference, you can visit this article. 

   

  Thanks for posting!

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  Andy Lee

  • June 29, 2024 12:48

  Hi,this doesn't really answer my question. I’ve deleted all files and folders and cleared the recycle bin but I’m still showing as using 9GB. Im not collaborating on any folders either

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