Invalid device when copying files

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Chuck Goad

• July 01, 2024 18:11

I have a user that can't copy a pdf file from her desktop into a box folder on her local computer. She gets an error that says "Invalid Device" She also was getting an error that says "The system cannot move the file to a different disk drive"

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  Shawn Sackenheim

  • July 01, 2024 19:35

  No suggestions here but it's interesting we just had a user with the same "invalid device" error when deleting a file. On Windows for our user.

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  Chuck Goad

  • July 01, 2024 19:47

  Ours is a Windows users as well.

   

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  Rona

  • July 01, 2024 22:43

  Hi Chuck, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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