Contractors cannot receive the email from noreply@box.com and cannot access to box

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Paolo Fontana

• July 02, 2024 11:41

Hi to all, 

I have a contractor that cannot access to box and all the folder I shared with her because she does not receive email from noreply@box.com.  How can I help her? I enter in her profile that it is <personal information-redacted>and grant the access for BOX support but still noone from box contacted her.  Please could you help us? 

Thanks

Paolo

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  Rona

  • July 02, 2024 19:07

  Hi Paolo, 

  Welcome to Box Community and glad to assist! 

  I've investigated our email server logs and it looks like the (indicated) email address is not on our bounce or suppression list.
   

  Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

  If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

  Please make sure that your email client is not blocking emails from

  • box.com
  • notify.box.com
  • reply.box.com
  • track.box.com

  
  You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.

  Thanks for posting! 

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