Incorrect storage used indication

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JC Auto

• July 23, 2024 08:28

My account indicated 8.4 GB of 10.0 GB used but there is no file in the storage or trash. I read that a script could be run to correct this issue. How do I get that script run? Thanks for the help!

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  Gail Martinez

  • July 24, 2024 04:05
  • Edited

  Hello!

  If your storage usage isn’t updating correctly, you can resolve this by contacting the support team of the service you’re using. Visit their support page, submit a ticket explaining the issue, and request that they run the script to recalculate your storage usage. Include your account details and any troubleshooting steps you’ve already tried. If you need help finding the support page, let me know which service you’re using! 

   

   

  Best Regards,

  Panorama Charter Login

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  Rona

  • July 23, 2024 20:01

  Hi there,

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  JC Auto

  • July 24, 2024 02:17

  Hi Rona,

  Thanks for the assistance. Where do I go to check the updates from Box Product Support?

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