files not opening

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Nicolette Carney

• July 24, 2024 04:17

when trying to open files i am getting the message (cannot access uninitialized variable) not sure what to do. 

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  Rona

  • July 25, 2024 14:13

  Hi Nicolette, 

  Welcome to Box Community and glad to assist! 

  Is this a recurring issue while opening your files? If so, please follow the troubleshooting steps below. 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network.
  • Restart your machine. 

  Hope it helps! 

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  Nicolette Carney

  • July 27, 2024 16:54

  Hi i did that and it is still the same. I am using Safari on my mac

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