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Okta Provisioning Error - User already exists.

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Dale Mushinski

We are no longer able to provision users in Okta. We are getting the following error " Automatic provisioning of user XXXXX to app Box failed: Could not create new user. 409 - User with the specified login already exists.".  I tried adding the users in the console as mentioned below but also got an error.

https://support.box.com/hc/en-us/community/posts/4408953935379-Issue-with-user-provisioning-from-Okta-to-Box-via-API

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  • Rona

    Hi Dale, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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  • Dale Mushinski

    Hi Rona,

    Could you please escalate my support case? I have yet to receive an answer.

    Thanks, 

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