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I would like to inquire about the bandwidth limitations for the "Box Individual" and "Business" plans.

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I was sharing event materials using the "Box Individual" plan, but it seems that a bandwidth limit was reached, preventing further downloads. After switching to the "Business" plan, the issue was temporarily resolved. However, I am concerned about encountering download restrictions again in the future. Could you please provide information on the approximate bandwidth limits for these plans?Thank you for your assistance.Best regards,

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Box generally measures bandwidth usage based on two primary criteria:

    1. downloads from open access shared links
    2. uploads and downloads by an individual

    Activities that affect bandwidth and monthly limitations include: 

    • Downloads from a shared link .  Limitations:
      • Individual free account: 10 GB per month*
      • Personal Pro and Box Business Accounts: 2 TB per calendar month, per person* 
      • Bandwidth counts against the usage of the file owner, regardless of whether the owner creates the shared link.

      • All downloads from any public shared link count towards the bandwidth limit.  You can reach this limit quickly, depending on several factors:

        • the size of the files being shared
        • the frequency of downloads,
        • file format (GIF, FLV, MP3, and so on)

    *However, this limit does not apply to:
    - Downloads from within an account by the content owner 
    - Downloads by collaborators while logged in to their account

    • Files uploaded and downloaded.  Limitation:
      • 1TB per user per month for all plans (based on the person who uploads and/or downloads the file). 

    The Box Fair Use Policy and Box Terms of Service provide additional information on actions that could excessively burden the Box Service. 

    You can find this information from the article,'Understand How Box Measures Bandwidth Usage.'

    Meanwhile, you can also track your bandwidth usage by running these reports: 

    Thanks for posting! 

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