Cannot create account

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Jeff Abare

• August 02, 2024 21:38

Hello,

I am unable to create an account for <personal information-redacted>.  I cannof locate an existing account for this user under Managed Users or External Users.  Thank you,

Jeff Abare

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  Rona

  • August 05, 2024 22:18
  • Edited

  Hi Jeff, 

  Welcome to Box Community and glad to assist! 

  The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite already has a personal account associated with that email address.

  To successfully add the user, please follow the fix posted from this article. 

  Hope it works! 

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