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Invitation mail not delivered

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Miina Arata

We sent invitation mail to some of our members, but the mail was not delivered. As I searched on the web, I found a article regarding "suppression list". I think the mail was sent before mail account was created. So could you please delete the affected users from suupression list?

Below is the link for the article that I read.

Troubleshooting Issues with Email Notifications – Box Support

Regards,

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2 comments

Date Votes
  • Rona

    Hi Miina, 

    Welcome to Box Community and glad to assist!

    We can only confirm if the user is in suppression list by having him/her to contact Box Support. 

    We'd love to further assist! 

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  • Miina Arata
    • Edited

    Hi Rona

    The affected user doesn't have Box account now, so he cannot contact to Box support directly.

    Could you please raise the ticket on behalf of him?

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