Storage issue

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Snapp Editt

• August 10, 2024 02:30

Support team, I need you to run a script for my account to fix the data inaccuracy issues around my storage size.

Thanks in advance.

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  Ann

  • August 12, 2024 19:21

  Hi Snapp Editt,

  Welcome to Box Community!

  Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.

  Please keep in mind the following information about storage calculations: 

  *Trash is excluded from your overall storage calculation.

  *If you are collaborating with another user in a folder they own, the storage is calculated only as part of the owner's account and will not count toward your storage calculation.

  For reference, you can visit this article. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  In many instances, it can take up to a full day for inconsistencies to be rectified. Should more than 24 hours have passed, please notify us so that we can look into the matter further.
    
  Thanks for posting!

  Best,
  Ann

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  Snapp Editt

  • August 14, 2024 02:27

  please run the script ASAP, I have nothing in my box but my storage is full. What happened with your customer service? Earlier it was so good, now, it's downgrading. I need a resolution ASAP on this.

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