Opening a Case for Suppressed Emails

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RSR

• August 12, 2024 13:22

In a previous post about users not receiving confirmation emails from Box, I was prompted to "Email on suppression list: If Box notifications ever bounce, emails are automatically added to our suppression list. Open a case with the support team to check the affected email address(es)."

This hyperlink does not allow me to open a case. How do I open a case to check the affected email addresses? 

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  Ann

  • August 12, 2024 21:53

  Hi, 

  Welcome to Box community!

  You can open a case with the support team here: https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us

  Hope this helps and thanks for posting!

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