Unable To Add User In Box
Answered
My issue is the same as : https://support.box.com/hc/en-us/community/posts/20966306816659-Email-already-used-in-a-Box-account-but-not-associated-with-an-enterprise
Please can you advise the fix?
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Hi Jacqueline,
Welcome to Box Community and glad to assist!
The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite already has a personal account associated with that email address.
You receive the “1 user failed to be added” message so that you can acknowledge our warning message that “Groups and Folders selection, as well as User Settings for existing Box users, will be available after the user(s) accept their invite.”
To resolve your issue, please follow the instructions here.
Thanks for posting!
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