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Upgraded plan and most of files are missing and doesn't recover for over 2days

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Matsutaro Kitaua

After upgrading from the free plan to the business plan, most of the existing files are gone. It seems that more files are slowly being made available for viewing, but it has been over two full days now and most of them are still not available.

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  • Rona

    Hi Matsutaro,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Matsutaro Kitaua

    We have received complaints from clients because files are missing and cannot do our work. When can your support staff contact me? We are in a very urgent situation.

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  • Mike Abell

    Hey there, 

    I have the same issue. I upgraded my plan 2 (business) days ago. When I link to my project folders, the files are not displayed to clients. This makes me look unprofessional. My business is at a stand-still until this can be resolved. 

    Best, 

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  • Matsutaro Kitaua

    Hi

    You should create your own post instead of my thread.
    Then support will contact you a couple of days later and an engineer will be selected for you within a few days.
    Once an engineer has been selected, they will respond as soon as possible. It took me about two weeks from the time I had the problem until the problem was completely resolved.

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  • Mike Abell

    oh wow, thank you for the feedback, I will do that! 

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