Unable to manually Add a User: Email already in use in a Box Account but not associated with an enterprise.

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Jan Augustin

• August 30, 2024 06:56

Hello, I would like to add a user with an existing personal account to our business plus account. Unable to manually Add a User: Email already in use in a Box Account but not associated with an enterprise.

Thank you very much in advance for your support!

Best regards - Jan

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  Rona

  • August 30, 2024 20:36
  • Edited

  Hi Jan, 

  Welcome to Box Community and glad to assist! 

  The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite already has a personal account associated with that email address.

  You receive the “1 user failed to be added” message so that you can acknowledge our warning message that “Groups and Folders selection, as well as User Settings for existing Box users, will be available after the user(s) accept their invite.”

  Meanwhile, you can resolve this by using the instructions through this article. 

  Thanks for posting! 

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