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Silvia Vitale

• September 04, 2024 10:12

I installed a new Mac and, I don't know why,  many folders and files didn't sync and I lost the majority of them.

Something is in the trash and it can be restored from ti, but it looks like the version history wasn't kept. Is there any way to recover the previous version, I mean, rhe version of September, 1st?

This is with a private account.

Thank you!

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  Rona

  • September 04, 2024 20:23

  Hi Silvia, 

  Welcome to Box Community and glad to assist! 

  Note: the maximum number of prior file versions you can access corresponds to your Box account type:

  • Personal Free - 1 Version
  • Personal Pro - 10 Versions
  • Starter - 25 Versions
  • Business/Business Plus - 50 Versions
  • Enterprise - 100 Versions

  For more details, please visit Accessing Version History. 

  Thanks for posting! 

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