Saved Files Disappearing

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Lotus Young

• September 05, 2024 20:21

I'm having an issue with Box where a dragged file from desktop into the Box Drive disappears after a few seconds. This happens randomly and has been a new occurrence since yesterday. I am using Mac OS.

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• 

  Rona

  • September 05, 2024 21:45

  Hi there,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  Michael Gardner

  • September 09, 2024 05:21
  • Edited

  Hello,
  Troubleshooting Steps:

  1. Restart Box Drive: Try restarting the app to see if it resolves the issue.
  2. Check File Size: Ensure the file size is within Box's limits (15 GB).
  3. Desktop Sync: Check if Desktop Sync is enabled in Box Drive settings.
  4. Mac OS Updates: Ensure your Mac OS is up-to-date.
  5. Box Drive Updates: Check for Box Drive updates.
  6. Clear Cache: Clear Box Drive cache and try again.
  7. Contact Support: Reach out to Box Support for further assistance.
     mcdvoice official site 

  If none of these steps resolve the issue, please provide more details for further troubleshooting.

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