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Google login & Box Drive disable

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KA biz

I can't log in to Box Drive for desktop using Google login.
After logging in, I return to the Box Drive app, but the sign-in screen remains.
By the way, there is no problem with an account with a normal address and password.
Is there a solution?
I'm using Windows 10.
Thank you in advance.

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to assist!

    To address this issue, you can  manually reset your Box Drive Application. 

     To reset Box Drive on Windows

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
      • You may need to show hidden folders to see \AppData.
    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    5. Restart the Box Drive and follow the prompt to log back in.

    Hope it helps! 

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