Google login & Box Drive disable
Answered
I can't log in to Box Drive for desktop using Google login.
After logging in, I return to the Box Drive app, but the sign-in screen remains.
By the way, there is no problem with an account with a normal address and password.
Is there a solution?
I'm using Windows 10.
Thank you in advance.
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Hi there,
Welcome to Box Community and glad to assist!
To address this issue, you can manually reset your Box Drive Application.
To reset Box Drive on Windows
- Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
- Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
- You may need to show hidden folders to see \AppData.
- Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
- From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
- Restart the Box Drive and follow the prompt to log back in.
Hope it helps!
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I have the same issue, just signed up to Box using google sign-in and installed the app.
When i start the app it directs me to a login page where I only can enter my mail address (was expecting a login with google button too).
Then when I enter my google mail address it reopens the windows app, only to show me the login button again, and it all starts over.
I followed the above, but nothing changed ? -
Thank you for your reply.
While searching, I discovered another method, which I tried myself and solved the problem.
I've posted it on my blog, so please try that as well.
I've also posted a resource site.
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