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  • carey boch
    • Edited

    If you encounter the message "User already exists but not attached to any botox dubai enterprise," it typically means the user account is already created in the system but hasn’t been linked to any specific enterprise organization. 

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  • Rona

    Hi Jimmy, 

    Welcome to Box Community and glad to assist! 

    The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite already has a personal account associated with that email address.

    You receive the “1 user failed to be added” message so that you can acknowledge our warning message that “Groups and Folders selection, as well as User Settings for existing Box users, will be available after the user(s) accept their invite.”

    To add an existing user, we've posted the instructions here. 

    Thanks for posting! 

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