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same problem with quota supposedly exceeded

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Laurent Benisty

I get a message with quota exceeded, and when I remove some files, the message remains and no update happens. Sync is blocked/.

I already had that problem 3 years ago, needs an intervention from box tecnician - seems that nothing has been done to fix that problem.

Please help.

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  • Margaret (Margie) Sills-Maerov

    I am having the same issue. Can someone take care of it?

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  • Rona

    Hi Laurent, 

    Welcome to Box Community and glad to assist! 

    Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.

    For more information regarding your data inaccuracies, please visit this article. 

    Thanks for posting!

     

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  • Laurent Benisty

    Rona,

    Please note that the problem remains after a few days. Display numbers remain wrong, but also sync will not happen (msg: sync failed box quota exceeded) even after many files were deleted.

     

     

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