The link for this shared file or folder has been removed and is no longer usable. If you believe this is happening in error, please email everyone or contact Box Support.
Answered
I was able to see the data until a few days ago, but now I get this notification. How should I deal with this?-
Hi there,
Welcome to Box Community and glad to assist!
This message simply tells you that the shared link is not available for you as it may have been removed or deleted. For more details as why you can't access this item:
- Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
- The person who created the shared link has since removed it.
- You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
Here's what you can do:- Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
- If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permisions or to send you the correct link to the file.
- If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.
For reference, you can visit Shared Links Frequently Asked Questions.
Thanks for posting!
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