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All data disappeared

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金井　綾香

I paid the business license fee for the storage update in the box yesterday. But, data (word, ppt, PDF etc..) are all disappered!!! I checked history and trash, but it is not in trash and no trace of it. Of course I or my colleagues didn't delete it.

The file of the box contains a lot of my work from the last 3 years. 
I don't know what to do..... Any way to recover it, please. 

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist!

    Due to your upgrade, your Box contents will be inaccessible during the transition. 

    This activity may last up to 24 hours and if it goes beyond the given ETA, you can reach out to Box Support. 

    Thanks for posting! 

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  • 金井　綾香

    Thank you for your comment.
    However, it has been over 24 hours and the problem has not been resolved at all.
    Three years of data has been deleted.
    I would like an immediate response to this issue.

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  • 金井　綾香

    I hope to hear from you as soon as possible.

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