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Not able to see Managed Users on business domain for new Enterprise Account.

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James Beck

I just started a new Box Enterprise account and two of my colleagues on the same domain want to be added to the new account as Managed Users. I have tried to add them several times and the system won’t allow me to do it. Also, they don’t show on the admin console as users on our business domain. How can I add them to our Box Enterprise account? I was told the only way is for Support to help me.

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  • Rona

    Hi James,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Benjamin PCollins

    The issue of not being able to see managed users on a new Box Enterprise account is a common frustration for admins of each different account. However, users should note that resolving this issue often poppy playtime chapter 3 requires direct assistance from Box Support, emphasizing the need for clear communication and guidance for new users navigating the platform.

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  • Michael Gardner
    • Edited

    Hello,
    Box Support, having trouble adding colleagues as Managed Users to MyDestinyCard our Enterprise account. Same domain, sufficient licenses. Please assist in resolving domain/config issues.

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