Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

All data disappeared

Completed
Follow
New post
金井　綾香

I paid the business license fee for the storage update in the box on Sep 16.
But, all data (word, ppt, PDF etc..) are disappered when I checked my folder on Sep 18.
I checked history and trash, but it is not in trash and no trace of it. 
I or my colleagues didn't delete it.

I inquired about this matter, 
The support person told me to wait up to 24 hours due to your upgrade.
However, it has been over 24 hours and the problem has not been resolved at all.
Three years of data were deleted.
I hope to hear from you as soon as possible.

0

Comments

1 comment

Date Votes
  • Rona

    Hi there, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

    0
    Comment actions Permalink

Please sign in to leave a comment.