Removing Email From Suppression List
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My employer is not receiving emails from the box. I am trying to invite and him and he is trying to confirm his account via email, but he is not receiving emails.
His email is: <personal information-redacted>
Please remove his email from the suppression list.
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Hi there,
Welcome to Box Community and glad to assist!
I've investigated our email server logs and it looks the email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:
- box.com
- notify.box.com
- reply.box.com
- track.box.com
It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you. Ask that emails from the domains above be added to the email allow list (safe sender) to ensure that Box messages are not blocked. Please review this help article: Troubleshooting Issues with Email Notifications.
Hope it helps!
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