Storage is full, but it isn't

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ella fassler

• September 24, 2024 18:51

Hi all,

I deleted a ton of files from my Box account to clear up space for storage, but it never registered as clearing up space. It says I do not have storage space, but I should. Any suggestions?

 

Thanks!

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  Rona

  • September 24, 2024 19:55

  Hi Ella, 

  Welcome to Box Community and glad to assist! 

  Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.

  For more information regarding your data inaccuracies, please visit this article. 

  Thanks for posting!

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  ella fassler

  • September 24, 2024 20:13

  Thank you for the reply, however I deleted the files more than a week ago and the issue has not resolved. 

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