Full quota appears as used even after deleting a big quantity of files and removing them from trash

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Box User

• September 26, 2024 01:06

Title explains it. I deleted(and emptied trash) about 1.5GB of data several days ago, but it's still showing that I'm out of storage.

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  Ann

  • September 26, 2024 19:23

  Hi,

  Welcome to Box Community!

  Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved after 24 hours, please inform me and we will investigate further.

  For reference, you can visit this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
   
  Thanks for posting!

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