Cannot create or move the folders on Box

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Marija Egorova

• October 10, 2024 11:58

Hi, 
I have the editor rights and trying to create a new folder or to move one and I get this error message: 

''An error occured trying to copy your item to ''NameOfFolder''.

How this issue can be fixed?

Thanks

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• 

  Rona

  • October 10, 2024 19:50

  Hi Marija, 

  Welcome to Box Community and glad to assist! 

  Please follow these troubleshooting steps to fix your error. 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Restart your machine. 

  Hope it helps! 

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