Client subscribed by mistake
Answered
Occasionally my clients are confused about getting file downloads and think they have to subscribe to Box. A recent client did subscribe and wants to cancel but is told he has to wait until next billing cycle. How can I get him refunded now. He's upset with my Box service and spreading the word about this.
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Hi John,
Welcome to Box Community and glad to assist!
It's best if your client could contact our Cancellation team directly by emailing cancel@box.com or open a new ticket via Box Support.
Thanks for posting!
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